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Tell us your preferred branch, model and what you need help with. OFERO customer service receives your enquiry first and directs it to the appropriate store.

OFERO buyer guide · 28 September 2026

Follow up on an enquiry without losing the original question

If an OFERO enquiry has several replies, a short follow-up can help the receiving person see what remains unanswered. Keep the original vehicle reference and purpose visible instead of forwarding an unexplained collection of screenshots.

A follow-up you can adapt

Hello OFERO. My earlier enquiry on [date] concerned [exact product link] for [viewing, quotation or support]. Your reply confirmed [specific point]. I still need clarification on [one point]. Has the configuration or next step changed since that reply?

The brackets are for your own details. Use the current catalogue to identify the vehicle. If you are comparing two options, keep a separate line for each so that an answer about one is not copied into the other's record.

Close a question only when it is answered

Record whether the response is an acknowledgement, requested information or a confirmed arrangement. If the receiving contact changes, include a concise history and the latest unresolved point. Keep identification documents, full addresses and payment information out of public comments; use the verified receiving process when such information is actually requested.

Before travelling, confirm the location and time for the specific purpose. An active conversation does not by itself reserve stock, approve financing, arrange service or submit an order.

Good to know

Who receives my enquiry?

OFERO customer service receives it first, then directs it to the appropriate branch or dealer store.

What should I include?

Your preferred branch, exact model and the purpose of your enquiry. For a visit, include your preferred date; for support, describe the issue.

Does sending a message confirm a booking or order?

No. Wait for OFERO to confirm the visit, quotation or next step with you.

Choose a model to ask about

Save the exact model link before contacting customer service.

Reference model prices; confirm your configuration and current quotation. Range figures are published Eco references, not a guarantee for your route. See the complete model catalogue.

Useful riding and charging references

Check the vehicle class and your intended route with the relevant authorities. Follow the instructions for your exact model, battery and charger; ask OFERO about anything unclear before riding or charging.

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